PURCHASE TERMS AND CONDITIONS

1. COMPANY IDENTIFICATION

This website, www.rhinostone.us, is owned by Rhinostone Tools S.L., a company specializing in the sale of cutting discs for marble, granite, Dekton, porcelain, and other construction materials.

• Trade name: Rhinostone
• Corporate name: Rhinostone Tools S.L.
• Tax ID (NIF): CIF B-67345157
• Registered address: Calle Pla del Fonollar, 5 - C, Sabadell, 08205, Barcelona, Spain
• Email: info@rhinostone.us

2. ACCEPTANCE OF PURCHASE TERMS

By placing an order through our online store, the user fully and unreservedly accepts these purchase terms. We recommend reading them carefully before making a purchase.

3. PRODUCTS AND AVAILABILITY

• Description: All products offered at Rhinostone include detailed descriptions, images, and technical specifications.
• Availability: Product availability is subject to stock. In case of stock shortages, the customer will be informed of possible alternatives or restocking times.
• Prices: Product prices include VAT (unless otherwise stated) and are expressed in U.S. dollars ($USD). Shipping costs are not included and will be detailed before completing the purchase.

4. PURCHASE PROCESS

The user can complete their purchase by following these steps:

1. Select the product: Add desired products to the cart.
2. Confirm the order: Review the cart and proceed to payment.
3. Register or checkout as a guest: Users can register an account or complete the purchase as a guest.
4. Enter billing and shipping details.
5. Choose the payment method and confirm the order.
6. Receive an order confirmation email with purchase details.

Rhinostone Tools S.L. reserves the right to cancel orders in case of pricing errors, stock shortages, or suspected fraud.

5. PAYMENT METHODS

The only accepted payment method on www.rhinostone.us is PayPal.

• PayPal: Secure payments via credit card, debit card, or PayPal balance.
• Bank transfers, cash on delivery, or any other payment methods are not accepted.

All payments are securely processed through PayPal’s payment gateway.

6. SHIPPING AND DELIVERY TIMES

• Shipping zones: We ship worldwide.
• Shipping origin: All orders are shipped from our warehouse in Chicago, USA.
• Estimated delivery times:
  • USA & Canada: 2-5 business days.
  • Europe: 5-10 business days.
  • Latin America: 7-15 business days.
  • Asia & Oceania: 10-20 business days.
• Shipping costs: Calculated automatically before completing the purchase, based on the destination and order weight.

If the package shows visible damage upon delivery, the customer must note it on the carrier’s delivery receipt and contact our customer service within 24 hours.

7. RETURNS AND RIGHT OF WITHDRAWAL

• Return period: The customer has 14 calendar days from the date of receipt to exercise their right of withdrawal.
• Return conditions:
  • The product must be in perfect condition, unused, and in its original packaging.
  • Returns of customized or industrial-use products will not be accepted once opened.
• Return process:
  • Contact Rhinostone at info@rhinostone.us.
  • Provide the order number and reason for the return.
  • Ship the product to the indicated address.
  • After verifying the product’s condition, the refund will be processed within a maximum of 10 business days.

Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or defective product.

8. PRODUCT WARRANTY

All our products are covered by a 2-year legal warranty in accordance with current regulations.

The warranty does not cover:

• Normal wear and tear due to usage.
• Improper use, impact damage, or incorrect handling.
• Products that have been modified without authorization.

To claim the warranty, the customer must provide the purchase invoice and contact our customer service.

9. CUSTOMER SERVICE

For any inquiries, issues, or complaints, you can contact us via:

• Email: info@rhinostone.us
• Phone: [Provide number]
• Customer service hours: [Provide hours]

We commit to responding within a maximum of 48 business hours.

10. DATA PROTECTION

Personal data provided during the purchase process will be handled according to our Privacy Policy. Rhinostone Tools S.L. guarantees the security and confidentiality of its customers' data.

11. MODIFICATIONS TO TERMS AND CONDITIONS

Rhinostone Tools S.L. reserves the right to modify these Purchase Terms and Conditions at any time. Modifications will not affect orders placed before the publication of changes.

12. APPLICABLE LAW AND JURISDICTION

These terms are governed by Spanish law. In case of any dispute, both parties agree to submit to the Courts and Tribunals of Barcelona, Spain, unless consumer protection regulations require another jurisdiction.